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If you are a prospective tenant looking for a rental home in the Mt Eden area and surrounding suburbs we invite you to register your name and particulars with us by completing the on-line Tenancy Application form on this site.

 

We wish to make it clear however that by accepting your registration Ray White is not entering into any sort of contractual relationship with you to find you a rental home. Our obligations as a provider of Property Management and Letting Agency services are to our homeowner clients (our Principals) with whom we enter into a written agency contract to perform certain tasks on their behalf, one of which is to find suitable tenants for their properties (a ‘tenant finding’ service).

 

In order to fulfill these ‘tenant finding’ obligations we have established a ‘Prospective Tenants List’ and all the tenancies that we arrange are selected from the list. When prospects register with us they do so solely in order to be considered as a tenant for one of our properties and our only obligation to the prospective tenant is limited to this consideration.

 

You may well ask if Ray White Mt Eden Village is working for the property owner, how come the tenant pays the agent a letting fee?

 

Current legislation (RTA Section 17 (4) (c)) entitles the agent to charge the tenant a letting fee, usually of one weeks rent (plus GST), even though the agent may be performing the service solely on behalf of the owner. The Residential Tenancy Act is however undergoing a review and it seems most likely that this situation will change and the Landlord will then be liable for all letting fees. For the time being however it is the tenant who pays.

 

In order to join our ‘Prospective Tenants List’ we invite all prospective tenants to register with us here at Ray White Mt Eden Village either by completing the relevant form at our office or by using our ‘on-line’ registration form. Once we have received the registration we will then make arrangements to interview the prospect. This may be done at our office or if the prospect lives out of town via the telephone, or overseas via email.

 

At this interview the potential tenant is asked to supply a valid (preferably photographic) ID and any written rental or workplace references that they may possess. We enquire about their circumstances, their reason for leaving their current address, where they have been living for the last two years, who will be living with them and we also cover such topics as ownership of pets and smoking habits.

 

Following the interview we make further enquiries about the prospect by contacting their previous landlords and by conducting credit checks (TINZ) and any further reference checks that we deem necessary. Tenants need to be aware that the more information that they can supply us in respect of past tenancies and landlord contacts the more likely they are to be considered for one of our properties. Our assessment of merit is based on this information.

 

When a property becomes available for letting we search the Prospective Tenant List and contact those tenants whom we consider may be suitable on merit and ask them in the first instance to do a drive by. If they then express an interest in the property we will make arrangements to show them through. It is quite common for us to have up to a half dozen or so interested parties inspecting the property at any one time.

 

The final selection of tenant is most often done in consultation with the property owner and is based entirely upon merit. In order to make this merit judgment we review the information gained from the registration form, the interview, the tenancy and workplace references and the credit checks and apply it to a variety of criterion of which the ability to pay rent regularly and on time and the ability to look after and care for the rental property are paramount.

 

We should make it clear that we will not accept any instruction from homeowners that may contravene the Human Rights Act or any other enactment that could compromise the health, safety or wellbeing of future tenants.

 

Prospects are normally kept on our list for between four and six weeks and at any one time there may be between 25 – 30 names on it. Updating our list is a daily activity with new registrations being added and older registrations being deleted. In order to ensure that a registration is held on our current list we ask prospects to phone in from time to time and leave a message. Clearly with such large numbers of prospective tenants in the market for rental properties it is just not practical or feasible for our property managers to personally attend to all unsolicited phone calls or visits to our office. Contact with our property managers is generally by appointment only and can be made through the appropriate Property Manager.

 

Village Estate Agents Limited Licensed (REAA 2008)